FAQs - General
What products and services does ConEdison Solutions offer?
ConEdison Solutions offers a broad range of energy services including electricity supply, energy efficiency solutions, performance contracting, Solar PV, and environmentally-friendly Wind Power.
What types of customers does ConEdison Solutions serve?
ConEdison Solutions offers electricity supply solutions to small businesses, mid-sized businesses, large businesses, governmental agencies, municipalities, aggregations, schools and other institutions throughout CT, DC, DE, IL, MA, MD, ME, NH, NJ, NY, PA and TX.
ConEdison Solutions offers electricity supply solutions to residential customers in CT, MA, NY, and PA.
ConEdison Solutions offers Solar PV solutions to mid and large sized businesses, schools and institutions primarily in NJ and MA.
ConEdison Solutions offers Energy Efficiency services to federal, state, and local government entities, as well as schools and universities throughout the U.S.
How long has ConEdison Solutions been in business?
ConEdison Solutions has been in business since 1997. Our parent company, Consolidated Edison, Inc., has been in business since 1823, and is one of the nation’s most established energy companies. To learn more about Con Edison, please visit www.conedison.com.
Is ConEdison Solutions affiliated with any organizations?
Yes. ConEdison is affiliated with local and regional organizations, charities, etc. Some examples include: the Manhattan Chamber of Commerce, the Philadelphia Chamber of Commerce, BOMA NY & NJ, the Ronald McDonald House, and more. For a full list of our affiliations, please contact 1-800-316-8011.
Electricity – for Businesses, Schools, Government Agencies, Aggregations
What is electricity deregulation and “Choice” and how does it affect me?
Electricity deregulation is the restructure of the electricity markets, allowing consumers to choose where to buy their power (just like they can choose their phone company). In most deregulated markets, the distribution function remains regulated, where the utility company is responsible for delivering the energy to customers and maintain the power lines and reliability of the system. Energy Choice is the term used to describe customers’ ability to choose their energy supplier. Deregulated markets, or markets open to competition/choice, allow customers to shop for the energy price and product that most suits their business needs. Electricity retailers or ESCOs compete for consumer business by offering products different than the utility or prices lower than the utility.
In which states does ConEdison Solutions sell electricity supply?
ConEdison Solutions is licensed to sell electricity supply to businesses in CT, DC, DE, IL, MA, MD, ME, NH, NJ, NY, PA and TX.
What types of commodity products does ConEdison Solutions offer?
ConEdison Solutions offers a range of electricity products. Among the most popular are Fixed Price options, Variable LMP-based products, and Wind Power solutions. Our products are available for contracts ranging from 1 month to 36 months. To learn about of the different products we offer in your area, please contact us at 1-800-316-8011 or visit our product page.
How does ConEdison Solutions bill businesses for electricity supply?
ConEdison Solutions primarily bills customers one of two ways. The first is through a monthly bill sent from our Valhalla NY headquarters. The second is through charges listed directly on the utility bill; this option is offered to customers in certain utilities where consolidated billing is available. To find out if consolidated billing is available in your territory, please contact us at 1-800-316-8011.
Will the reliability of my electricity be affected if I switch from my utility to ConEdison Solutions?
No. Since your energy will continue to be delivered by your utility (local distribution) company, there will be no change to the reliability of your service.
How/Where do I pay my bill online?
While we currently do not offer online bill-pay, we may be incorporating this capability onto our website in the future.
How do I become eligible for an energy efficiency rebate?
Please visit ENERGY STAR’S website for more information on energy rebates,
http://www.energystar.gov/index.cfm?fuseaction=rebate.rebate_locator
or visit your local utility’s website for more information.
Who should I call when I have questions about my ConEdison Solutions bill?
Call our customer service center .
In the event of a power outage or emergency, who do I call?
You will continue to contact your utility company, regardless of who supplies your power, as the utility company is responsible for delivering the power to you.
Will new equipment need to be installed if I switch to a supplier?
No new equipment or physical changes are required. Your electricity will be delivered as it always has, through your utility’s power lines.
If I enroll with ConEdison Solutions do I have to notify the utility company?
No. ConEdison Solutions will notify your utility company of the switch.
If I enroll with ConEdison Solutions can I switch back to my utility later?
Yes. If you decide to go back to the utility company, you can do so subject to the terms of your contract.
Are there any fees associated with switching to ConEdison Solutions?
No. ConEdison Solutions does not charge customers any switching fees.
Will my utility company treat my company/account any differently if it is enrolled with an alternate supplier like ConEdison Solutions?
No. Your utility company is required to provide equal service to all of its customers regardless of who they buy their power from. Your utility company is still responsible for delivering the power to you, and will continue to do so regardless of who your supplier is.
What is a Watt, Kilowatt, Megawatt, Demand, On & Off Peak Usage?
- Watt (W)—Basic unit of measure of electric power (measures the rate of energy conversion).
- 1 Kilowatt (kW) = 1,000 W
- 1 Megawatt (MW) = 1,000 kW = 1,000,000 W
- Kilowatt Hour (kWh)—Power in kilowatts multiplied by time in hours. (Customers are billed for monthly electric use in terms of kilowatt hours.)
- 1 kWh = 1 kW x 1 hour.
- 1 Megawatt Hour (MWh) = 1,000 kW x 1 hour
- Demand – Demand is a measurement of the peak power “demanded” by a customer over a relatively short period of time (measured in kW or MW). If kWh is equivalent to a car’s odometer, kW would represent the speedometer.
- On Peak & Off Peak Usage – Each utility determines certain hours of the day that are expected to have higher than average demand for electricity. Those hours are deemed “peak” hours and tend to cost significantly more than “off-peak” hours. Typically, peak hours are in the 8 AM to 6 PM range. Wholesale peak hours are 7 AM to 11 PM (16 hours).
Pennsylvania PPL FAQs
What does your price include?
Our price includes the PPL electricity generation portion, transmission, and gross receipts tax.
How does enrolling affect my electricity service and billing?
There a no changes to your electricity service or billing except that you pay a lower price. We will arrange the supply of electricity and PPL will deliver it just as you did before you switched. PPL continues to read your meter, handle the billing, and respond to any emergencies.
What do you mean by the generation portion of my bill?
There are two elements to your electricity bill, one is the cost to buy the electricity and the other is the cost of delivering the electricity to your home or office. The generation portion of your bill is the cost you pay to buy the electricity.
Will switching affect me if I am enrolled in the PPL Rate Stabilization Plan or Rate Mitigation Plan?
No, there is no impact to the PPL Rate Stabilization Plan or Rate Mitigation Plan. PPL customers can still participate in these programs and receive generation from us.
Will I still receive Level Billing?
Yes, you will continue to be billed at a level payment amount each month.
What happens after the end of my first agreement term?
We will notify our customers of their new fixed price in two letters prior to the end of the agreement term. You will have the option to continue, return to the utility, or choose another supplier. Either way, there is no penalty for switching.
Connecticut FAQs
What does your price include?
Our price includes the electricity generation portion and is comparable to the CL&P or UI generation charge.
How does enrolling affect my electricity service and billing?
There a no changes to your electricity and billing except that you pay a lower price. We will arrange the supply of electricity and PPL will deliver it just as before you switched. PPL continues to read your meter, handle the billing, and respond to any emergencies.
What do you mean by the generation portion of my bill?
There are two elements to your electricity bill, one is the cost to buy the electricity and the other is the cost of delivering the electricity to your home or office. The generation portion of your bill is the cost you pay to buy the electricity.
Will I still receive Level Billing?
Yes, you will continue to be billed at a level payment amount each month.
What happens after the end of my first agreement term?
We will notify our customers of their new fixed price in a letter prior to the end of the agreement term. You will have the option to continue, return to the utility, or choose another supplier. Either way, there is no penalty for switching.
New York FAQs
What does your price include?
Our price includes the electricity generation portion and is comparable to the CL&P or UI generation charge
How is my variable price calculated?
Your variable price is based on your individual account and calculated by the way you consume electricity. It will fluctuate based upon current market conditions.
Will I still receive Level Billing?
Yes, you will continue to be billed at a level payment amount each month.
What happens after the end of my first agreement term?
We will notify our customers of their new fixed price in a letter prior to the end of the agreement term. You will have the option to continue, return to the utility, or choose another supplier. Either way, there is no penalty to switching.